John Lewis initially trialed ACE Automatic Curtain Estimating software in our Cambridge store in October 2000. The increase in orders taken and improved customer service resulted in a complete roll out to all department stores.
In 2006 a decision was made to take ACE out on laptops to facilitate estimate production in the customer's home. This improved service offer gave us the ability for orders to be taken “on the spot”, and again, a significant step forward in customer service.
We have worked closely with Hilton Matus and his team at ACE for over 10 years forging a good working relationship, with excellent support and service. The ACE software has proved to be a essential tool as part of our soft furnishing offer, and on-going developments with the company have enabled John Lewis to grow and expand our core business in this area.
Alison DadswellSelling & Operation Systems, John Lewis Partnership
We found CCM to be good listeners; quick to grasp the workflow and to understand the many requirements of the business. The quotation process was transparent and once work started on the system they were quick and efficient and made the whole process more bearable than any of us could have imagined. They were very organised and methodical, inviting us to regular meetings to review progress and to tackle any questions or areas of complexity. The system was ready to launch on time and then we were then amazed at how trouble free and seamless the integration proved to be … we were all braced for multiple problems but they just didn’t happen.
We are now over 6 months into using our CCM designed software and I have no hesitation is confirming that it has revolutionised our business both for our staff who are constantly praising it’s usability and for our management who are able to access key data in a few easy keystrokes.
I cannot speak highly enough of CCM and wouldn’t hesitate to recommend them to prospective customers. They are competent and innovative company who employ highly skilled staff. Although the company is small, we consider this to be a positive factor as it enables them to be responsive and offer very competitive pricing. Our project has been a big success and we rate CCM very highly.
Amanda WilliamsSt James' Safe Deposit - Specialists In Secure Storage
Premierchoice have used the Ace estimating software for many years now and find it to be an extremely useful and essential tool for all our estimating requirements.
I would not hesitate to recommend this to anyone in the soft furnishing industry – experienced or otherwise.
Dawn EdisPremier Choice Ltd, Cambridge.
After searching for an off-the-shelf solution for our requirements and not finding anything out there, we approached CCM with a view to creating a bespoke system to fully manage our business. The understanding of their developers is outstanding considering the complexities of our unique business model. They built a web based management system that has revolutionised how we work. The time it used to take to complete many tasks has been halved. The system continues to develop as things change. I wish we'd done this years ago.
Adam ColeSIS Holdings Ltd, Manchester.
My feelings on ACE are: it is a fantastic tool for anyone who estimates for soft furnishings. It ensures that estimates are professional and accurate and allows flexibility in more complex situations. The customer service team at ACE are always helpful and patient in dealing with any queries that come up.
James HamblinDirector C & H Fabrics Ltd. 7 Store Group in the South of England.
We have used CCM ACE for the previous thirty four years, and without their excellent knowledge and fantastic development skills we wouldn't have grown to be where we are today.
They are friendly yet professional which are two qualities that are very hard to find nowadays.